In certain cases, visitors to our website may have difficulty viewing embedded videos on our website. Several examples of video on our website includes the Channel 5 Live Stream, Video On Demand, and Be The Media videos. Please refer to this guide to assist you in resolving any issues you might be having.

System Requirements For Viewing Videos

To view the WHC-TV Channel 5 Live Stream, On Demand Videos, Be The Media Videos, or any other embedded video, you need to have the Windows Media Video/Audio 9 Codec installed on your computer.

To read more about the Windows Media Video 9 Series Codecs, please visit this link:
http://www.microsoft.com/windows/windowsmedia/forpros/codecs/video.aspx

However, if you are using a modern system with Windows XP, Vista, or 7, your system should come preinstalled with the nessecary software to view streaming videos on our website.

Macintosh Users

For MAC users, it is nessecary to download and install the Flip4Mac software to view videos on our website.
You can find Flip4Mac here: http://www.microsoft.com/mac/products/flip4mac.mspx

Some MAC users have also reported that it is sometimes necessary to first uninstall previous versions of Windows Media Player for MAC before installing the Flip4Mac software.

Viewing Videos Behind a Firewall

If you are in West Hartford Town Hall or on any network that had the Windows Streaming Media ports blocked, you will not be able to view any videos.

Playing Videos Full Screen

Depending on your browser and the media player installed on your computer, enabling full-screen video playback on your computer will vary. On most systems you can either double click the video that is playing to enter full-screen mode, or right click the video and go to Zoom > Full Screen.

Questions or Comments?

Any questions can be directed to Jan Bos, Technology Outreach Coordinator:

• Phone: (860) 561-7956
• Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Last Updated ( Thursday, 28 January 2010 01:54 PM )